Terms and Conditions i8live –
Rights, Responsibilities & Platform Rules

1 Definitions & Scope of Agreement

"i8live", "we", "Platform" or "company" refers to the operating entity of the website. i8live.run and all related services including the Android and iOS mobile app.

"Member", "user" or "you" refers to any individual who registers and uses the services of i8live.

"Services" encompasses all games, products, features, functions, apps, content and other services available on the i8live platform.

These Terms and Conditions constitute a legally binding agreement between you and i8live. They govern your access to and use of all our services. These Terms should be read together with Privacy Policy and Responsible Gaming Policy us, which also forms part of this agreement.

2 Member Eligibility

To register and use i8live's services, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration.
• Not a resident or citizen of a country that prohibits online gambling.
• Possessing full legal capacity to enter into a binding agreement.
• Has never been directed or chosen to self-exclude from any gambling programme.
• Registering under your own name and not on behalf of another person.

3 Account Registration & Verification

Each member is only permitted to hold one (1) active account only. Registering multiple accounts using different information, different phone numbers, or the same IP address is prohibited and may result in the suspension of all associated accounts.

During registration, you are required to provide accurate, complete, and up-to-date information including:

• Full name as per a valid identification document.
• An active and reachable Malaysian mobile number.
• A strong and unique password for your i8live account.

Identity Verification (KYC) is required before your first withdrawal is processed. Documents that may be required include a copy of your MyKad, bank statement, or other supporting documents as requested by our compliance team. This process is in place to protect you and ensure the security of funds in your account.

You are solely responsible for keeping your account login details confidential. i8live is not liable for any losses arising from unauthorised access resulting from your own negligence in safeguarding your account information.

4 Deposits & Payment Methods

I8live accepts deposits via approved payment methods including FPX (all major Malaysia banks), Touch 'n Go eWallet, Boost, GrabPay, and ShopeePay. All deposits are processed instantly.

• Minimum Deposit: RM20 for most payment methods.
• Deposits may only be made using a bank account or digital wallet registered in your own name.
• I8live reserves the right to request proof of ownership of the payment method used at any time.
• Any deposit made using a third-party payment method may be rejected and refunded.

5 Fund Withdrawal

Withdrawals from your i8live account are processed within 2 to 24 hours depending on the member's VIP tier and chosen withdrawal method. Diamond VIP members enjoy express withdrawal priority.

• Minimum Withdrawal: RM50 per request.
• Withdrawals may only be made to a bank account or digital wallet registered in your own verified name.
• KYC identity verification must be completed before your first withdrawal can be processed.
• I8live reserves the right to decline a withdrawal if any suspicious activity is currently under investigation.
• Bonus funds that have not met the wagering requirement cannot be withdrawn.

If there is a mismatch between the bank account holder's name and the registered i8live member's name, the withdrawal will be placed on hold until identity verification is completed.

6 Bonuses, Promotions & Wagering Requirements

All bonuses and promotions offered by i8live are subject to the specific terms stated alongside each offer. The following general principles apply to all bonuses:

• Each bonus has wagering requirement that must be met before bonus wins can be withdrawn.
• Bonuses may only be claimed by eligible members – not all bonuses are available to all members.
• Each member is eligible to claim each bonus type once only unless otherwise stated.
• I8live reserves the right to cancel bonuses without notice if there is evidence of abuse.
• Participating in the same promotion from multiple accounts is prohibited and may result in account suspension.

7 Game Rules & Fairness

All games on the i8live platform use a Random Number Generator (RNG) system that has been independently verified and audited by recognised third-party bodies. This ensures every game outcome is entirely random and free from any manipulation.

For Live Casino games, real dealers manage every round in a licensed studio under continuous monitoring. Video recordings of each session are retained for verification and dispute resolution purposes.

• The outcome of completed games is final and cannot be reversed.
• In the event of a technical disruption during gameplay, a specific procedure will be applied to determine the outcome based on system records.
• I8live reserves the right to void any game round that occurs as a result of an obvious technical error.

8 Prohibited Activities

The following are strictly prohibited on the i8live platform and may result in immediate account suspension or closure, forfeiture of all wins and bonuses, and legal action where applicable:

• Fraud in any form – including falsification of registration information.
• Money laundering or using the platform for any unlawful financial activity.
• Use of automated software, bots, helper programs, or any tool that provides an unfair advantage.
• Registering more than one account using the same or different identities.
• Bonus abuse through hedge betting or strategies designed to eliminate risk.
• Sharing your account or allowing others to use your account.
• Harassing, threatening or abusing customer support staff.

9 Account Suspension & Closure

I8live reserves the right to suspend or close any member's account at any time for the following reasons:

• Violation of any part of these Terms and Conditions.
• Identity verification failed or the personal information provided is false.
• Suspicious activities related to fraud or money laundering.
• Requests from law enforcement authorities or regulatory bodies.
• At the member's own request for self-exclusion purposes.

If an account is closed due to a terms violation, i8live reserves the right to withhold the account balance pending the outcome of an investigation. If no violation is confirmed, the valid balance will be returned to the member.

Members who wish to voluntarily close their account may contact our 24/7 customer support team. The closure process will be completed within 3 business days and all eligible balances will be returned.

10 Limitation of Liability & Disclaimer

I8live provides its services "as is" without any implied warranties. To the fullest extent permitted by law, i8live is not liable for:

• Financial losses incurred from use of the platform, including money lost in games.
• Service disruptions caused by technical issues, maintenance or factors beyond our control.
• Losses arising from unauthorised access to your account due to your own negligence.
• Inaccuracies in information provided by third-party game suppliers.

The maximum total liability of i8live to any member under any circumstances shall not exceed the amount deposited by that member within the 30 days prior to the claim being made.

11 Changes to These Terms

I8live reserves the right to update, modify, or replace these Terms and Conditions at any time. Changes will take effect immediately upon publication on this website.

We will endeavour to notify members of material changes via app notifications or registered email. However, it is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms.

Continued use of the i8live platform after changes are published constitutes your acceptance of the updated terms.

12 Contact Us

If you have any questions, concerns, or require further clarification on any section of these Terms and Conditions, our team is ready to assist.

• Live Chat: Available 24/7 directly via the i8live app or website.
• Support Email: [email protected] (reply within 24 hours)
• For responsible gaming related issues, visit the Responsible Gaming us.
• Frequently asked questions are available on the FAQ us for quick reference.