Gambling is entertainment, not a solution to financial problems. At i8live, we believe every player deserves a fun, safe, and controlled gaming experience. This page contains everything you need to know about playing smart, recognising your limits, and using the tools we provide for your protection.
All these tools are available free of charge in your i8live account – use them as you need
Set a maximum limit on how much money you can deposit per day, week, or month. This limit takes effect immediately and cannot be increased instantly – there is a 24-hour waiting period for upward changes.
Set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, our system will automatically block further betting until the reset period.
Set a maximum play session duration. As the set time approaches, the system will send a warning. Once it expires, the session will be automatically ended to prompt you to take a break.
Need a short break? Use the 24-hour, 3-day, 7-day, or 30-day break option. During this period, you will not be able to access your account or place any wagers.
A more serious option – exclude yourself from the platform for 6 months, 1 year, 3 years, or permanently. During this period, requests to reopen your account will not be entertained.
Enable periodic notifications that display how long you have been playing and how much has been wagered. These reminders help you stay aware and make smarter decisions about your play.
How to use the control tools: Log in to your i8live account → go to Account settings → select "Responsible Gaming". All tools can be activated in under 2 minutes. Contact our 24/7 customer support if you need assistance.
Responsible gaming means making conscious decisions about how, when, and how much you play. Healthy gambling happens when someone plays for entertainment, with money they can afford, without affecting their daily life, family, or finances.
Many players enjoy gambling as a fun hobby, much like going to the cinema or dining at a nice restaurant – it is spending for entertainment. Problems arise when someone starts playing to "chase losses", uses savings or borrows money to gamble, or when gambling begins to take priority over other areas of life.
At i8live, we believe it is our responsibility to provide an environment that helps players enjoy gaming in a healthy way. That is why we invest in self-control technology, train our support team to identify signs of problem gambling, and collaborate with relevant support organisations.
Important to understand: gambling addiction is a medical condition that can affect anyone regardless of background. It is not a sign of weakness or personal failure. Help is available, and asking for it is a sign of strength, not weakness.
Uphold these principles and you will always stay in the safe zone:
Set a budget before you play and stick to it even when you are winning – do not get greedy and keep going.
Treat the money wagered as the cost of entertainment, not an investment that must deliver a return.
Never play when you are stressed, depressed, angry, or under the influence of alcohol.
Take regular breaks during your gaming sessions. Step away, drink some water, and reassess whether you are still playing for fun.
Balance your gambling time with other activities – family, work, sports, hobbies, and other responsibilities.
Never borrow money to gamble or use funds needed for basic necessities.
The earlier you recognise these signs, the easier it is to get help. Check in with yourself honestly.
You find yourself needing to bet larger amounts of money to achieve the same level of excitement as before.
You frequently "chase losses" — continuing to play in an attempt to recover money lost in a session.
You hide your gambling activities from family, a partner, or close friends.
You experience feelings of restlessness, irritability, or discomfort when trying to cut back or stop gambling.
Money meant for bills, food, or family needs is being used for gambling, or you find yourself having to borrow to keep playing.
Gambling begins to significantly affect your work performance, personal relationships, or your physical and mental health.
You think about gambling almost constantly — planning your next bet even while at work or with family.
Answer the following questions honestly. If you answer "Yes" to three or more of them, we encourage you to contact our support team or seek professional help.
Have you ever failed to stick to the time or money limits you set for yourself while playing?
Have you ever lied to a loved one about how much time or money you have spent gambling?
Have you ever wagered money that was meant for essential needs such as rent, bills, or food?
Do you feel the need to hide your gambling activities from family or your employer?
Have you ever played longer than planned in an attempt to "win back" money you had lost?
Do thoughts about gambling distract you at work, school, or when spending time with family?
If you answered "Yes" to 3 or more of the questions above, please contact the i8live support team and we will help you activate control tools or connect you with the appropriate support resources.
A simple, supportive process – you are not alone in this step
Start by contacting the i8live customer support team via 24/7 Live Chat in our app or website.
State the exclusion period you want: 6 months, 1 year, 3 years, or a permanent exclusion with no time limit.
A quick verification is required to confirm this is your own request and not someone else's.
The exclusion is enforced immediately. Your account will be blocked and no marketing communications will be sent during this period.
Important: During the self-exclusion period, any request to reopen your account will not be entertained even if you contact us. This is for your own protection. Your account balance will remain safe and can be claimed once the period ends.
Responsible gaming is not just a slogan for i8live – it is part of how we operate. Since the platform was established, we have invested in dedicated systems and staff to ensure the well-being of our players.
Our customer support team is trained to identify signs that a player may be experiencing difficulties and will proactively offer assistance and information about available control tools. We believe a proactive approach is more effective than waiting for a player to ask for help.
Our system is also designed to detect suspicious play patterns – such as a sudden spike in wager amounts or unusually long play sessions – and will trigger an internal review to ensure the player is doing well.
We also ensure that all i8live marketing communications do not target players who have activated self-exclusion or who have shown signs of problem gambling. This is a non-negotiable commitment on our part.
If you or someone you care about needs professional help with gambling addiction, there are various resources available in Malaysia:
Government Hospitals & Health Clinics
Psychiatric and counselling services are available at government hospitals throughout Malaysia. See a doctor for assessment and treatment.
Counsellors & Psychologists
Licensed counsellors and private psychologists can assist with confidential individual or group counselling sessions.
Peer Support Groups
Support groups such as Gamblers Anonymous Malaysia provide a platform to share experiences and receive support from people who understand your situation.
I8live 24/7 Support
Our customer support team is ready to help you activate control tools, answer questions, or connect you with the appropriate support resources.
Answers to the most frequently asked questions
Register today and use our control tools from the start. Set your limits, enjoy the games, and keep gambling as fun entertainment — not a burden.