Your privacy is our priority. This Privacy Policy clearly explains how i8live collects, uses, stores and protects your personal data in accordance with Malaysia's Personal Data Protection Act (PDPA). We believe transparency is the foundation of trust.
The core principles that shape our approach to protecting your data
256-bit SSL encryption protects all data transmitted between your device and i8live servers. Our infrastructure is monitored 24/7 to detect any security threats.
Your personal data is never sold, rented, or shared with advertisers or unrelated third parties. Your information remains yours.
Our data handling practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). You have complete rights over your data.
We only collect data that is genuinely necessary to provide our services. No excess data is collected solely for marketing purposes without your consent.
You have the right to access, update, correct, or request deletion of your personal data at any time. Our team will process your request within 14 business days.
You can opt out of receiving any marketing communications from i8live at any time through your account settings or by contacting our support team.
Important Note: This Privacy Policy applies to all users of the i8live.run, Android and iOS mobile apps, and all related services provided by i8live. By using our platform, you agree to the practices described in this document.
I8live takes the privacy of its members very seriously. We understand that your personal information is a trust placed in us, and we will never abuse that trust.
This Privacy Policy is provided to clearly and transparently explain how we handle your personal data from the moment you first visit the i8live website through your continued use of our services. We believe that players who understand their rights are more confident players, and that is our goal.
If you have any questions about how we handle your data, i8live's 24/7 customer support team is ready to assist via Live Chat in our app or website.
We collect personal data through two main methods: information you provide directly during registration and platform use, and data collected automatically as you use our services.
Data you provide directly:
Data collected automatically:
| Data Type | Primary Purpose | Shared? | Retention Period |
|---|---|---|---|
| Name & Identification | KYC verification, account | No | Throughout the active account period |
| Phone Number | Communications, security | No | Throughout the active account period |
| Banking Information | Deposits & Withdrawals | No | 5 years (compliance) |
| Game History | Disputes, internal audit | No | 5 years |
| Access Log Data | Security, troubleshooting | No | 90 days |
| Cookie Data | Performance, user experience | No | 30 days – 1 year |
I8live uses your personal data only for legitimate and necessary purposes in order to provide you with the best service:
i8live never use your data to make automated decisions that significantly affect your rights without human involvement. All important decisions — such as account suspensions — are reviewed by our team.
I8live does not sell, rent or disclose your personal data to third parties for their own marketing purposes. However, in the following limited situations, we may need to share data with certain parties:
All third-party service providers working with i8live are required to sign data protection agreements that comply with Malaysia's PDPA standards. They are only permitted to use your data for purposes specified by i8live.
Protecting your data is a responsibility we take extremely seriously. i8live implements a range of technical and organisational measures to keep your data secure at all times:
While we take all reasonable steps to protect your data, no security system is 100% foolproof. You also have a role to play by using a strong password and not sharing your account login details with anyone.
I8live only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as long as required by law.
As a general guideline, active account data is retained for as long as your account remains active. Once an account is closed, data relating to financial records and transactions is retained for 5 years to meet anti-money laundering (AML) legal compliance and audit requirements.
Technical log data and platform activity are typically retained for 90 days before being automatically deleted from our systems.
Once the retention period expires, your data will be securely deleted from all i8live systems using industry-standard data erasure methods.
As a registered i8live platform user in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA):
Request a copy of all personal data we hold about you.
Request correction of inaccurate or outdated data.
Request deletion of your data when it is no longer required.
Object to the processing of your data for direct marketing purposes.
Request your data in a machine-readable format.
Withdraw marketing consent at any time without penalty.
To submit any requests related to your privacy rights, contact the i8live support team via Live Chat or email at [email protected]. We will process your request within 14 business days.
I8live uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note, however, that disabling certain cookies may affect the functionality of some parts of the platform.
I8live is a gambling platform exclusively for individuals aged 18 years and above only. We do not intentionally collect or process personal data of individuals under the age of 18.
If we discover that data belonging to a person under the age of 18 has been collected unintentionally, we will take immediate action to delete the relevant data and close the account involved.
If you believe a child may have registered on our platform, please contact our support team immediately so we can take the appropriate action.
I8live reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or industry developments.
When we make material changes, we will notify you via in-app notification or your registered email. The latest update date is always displayed at the top of this document.
Continued use of the i8live platform after changes are published will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns or complaints regarding the Privacy Policy or the handling of your personal data by i8live, please contact us through the following channels:
For enquiries specifically related to your PDPA rights, please state "PDPA Request" in the subject line of your email or at the start of your Live Chat session so your request can be routed to our responsible compliance team.
If you are not satisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia (JPDP) through their official channels.
Answers to the most frequently asked privacy questions by i8live members
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